CRM Command Centre | CMDC by Npontu

SIGNAL FEED

CSAT holding at 93.8 across 186 open casesAccra growth campaign sourced GH₵16.4M at 176% ROITema pipeline up 19% this quarterBlack Star Payments review · action required8 enterprise expansions entering negotiation842 active accounts · 37 flagged at risk126 customer activities logged todayCSAT holding at 93.8 across 186 open casesAccra growth campaign sourced GH₵16.4M at 176% ROITema pipeline up 19% this quarterBlack Star Payments review · action required8 enterprise expansions entering negotiation842 active accounts · 37 flagged at risk126 customer activities logged today

Sales+6.4% WoW

Open pipeline

GH₵186.4M

1,284 opportunities · avg GH₵145K

Sales+14.2% vs LQ

Closed won QTD

GH₵64.8M

96 wins · 28.4% win rate

Sales−GH₵5.6M short

Quarter target

GH₵92.0M

Commit GH₵86.4M · 3 weeks left

Service−9.1% WoW

Open cases

186

CSAT 93.8 · 7 escalated

Marketing+16.4% MoM

Qualified leads

2,140

GH₵41.2M campaign-sourced pipeline

01 / GHANA

National pipeline

16 REGIONS LINKED

Located pipeline

GH₵167.7M90% OF OPEN BOOK · 16 REGIONS

ACTIVE MARKETREVENUE CONNECTION

City concentration

02 / DEALS

Deals that need attention

Account	Value	Risk
Black Star Payments Mobile money · Accra	GH₵2.4M	High risk
Volta Grid Systems Energy · Tema	GH₵1.8M	Medium risk
Adom Cocoa Exchange Agribusiness · Kumasi	GH₵1.4M	Low risk

03 / SIGNALS

Revenue signals

Tema pipeline grew 19% this quarterSALES INTELLIGENCE · 4 MIN AGO

Black Star Payments needs interventionCROSS-FUNCTIONAL SIGNAL · 8 MIN AGO

Accra growth campaign returned 176% ROIMARKETING INTELLIGENCE · 12 MIN AGO

04 / PIPELINE

Pipeline stages

1,284 OPPORTUNITIES

Prospecting412GH₵38.6M

Qualification336GH₵44.2M

Proposal268GH₵41.8M

Negotiation172GH₵40.2M

Commit96GH₵21.6M

05 / ACCOUNTS

Key accounts

842 ACTIVE · 37 AT RISK

Account	Health	Next step
Black Star Payments Accra · Kwame Mensah	54	Security review · Thu GH₵2.4M
Volta Grid Systems Tema · Efua Owusu	68	Field visit · Today GH₵1.8M
Sahel Logistics Tamale · Abdul-Rahman Iddrisu	79	Renewal call · Fri GH₵1.1M
Adom Cocoa Exchange Kumasi · Yaw Boateng	86	Committee review · Mon GH₵1.4M
Coastline Health Cape Coast · Akosua Darko	91	Upsell demo · Wed GH₵0.9M

06 / ACTIVITY

Activity timeline

126 LOGGED TODAY

Call with Black Star Payments security lead09:40 · Kwame Mensah · review moved to Thursday

Close-plan review · Adom Cocoa Exchange09:15 · Yaw Boateng · procurement confirmed

Escalation summary sent to Volta Grid08:52 · Efua Owusu · engineers on site in Tema

48 new leads from the Kumasi growth forum08:30 · Marketing · routed to the Ashanti sales pod

07 / TASKS

Follow-ups due

24 DUE · 2 OVERDUE

Send recovery plan to Black Star Payments11:00 · Kwame Mensah

High

Confirm Tema field visit with Volta Grid13:30 · Efua Owusu

Medium

Book committee slot for the Adom Cocoa close plan15:00 · Yaw Boateng

Low

Qualify 12 forum leads in Kumasi17:00 · Akosua Darko

Medium

Revenue Intelligence

CRM Command Centre

by Npontu Technologies

Reticulating splines